Flex InfoTech Limited · Mirpur, Dhaka · January 2022 – July 2025

My biggest role: part team lead, part developer, part operations manager. I led 17 people directly (designers, WordPress developers, software developers, Angular/AJAX developers, a database architect and a marketing specialist) and still stayed close to the code.

Leading the team and delivery

• Took projects from the CTO and clients, gathered requirements and sized the work to what the team could actually deliver, so deadlines held.
• Carried projects from planning to deployment and kept supporting them after launch.
• Managed FLEX PMS upgrades and corrections, plus design, front-end, migration and WordPress work.
• Implemented FLEX PMS for hotel clients: setup, testing and hands-on staff training. Stayed in touch with their managers and front-line staff after go-live, and supported them alongside the support team.

Hands-on technical work

• Improved average page load speed by 40% across 50+ websites using Redis, WP Super Cache and Cloudflare.
• Set up Git-based staging-to-production releases with rollback procedures, so updates went live without downtime.
• Fixed emergency L1/L2 downtime, plugin and theme conflicts and database connection failures on client sites.
• Integrated payment gateways, CRMs, marketing automation tools and custom webhooks, and handled bug fixes and security hardening for corporate clients.

Running operations

• Ran day-to-day office operations and was the main link between management, the technical team and corporate clients.
• Hired for the team: wrote job descriptions, screened candidates, ran first interviews and onboarded new people.
• Kept HR records (contracts, salary sheets, leave logs) and handled office expenses, petty cash, vendor invoices, payroll coordination and basic financial reports for management.

Tools: WordPress, Git, Redis, Cloudflare, ClickUp, Trello, Asana, Google Workspace, Excel

Flex Hospitality · Thimphu, Bhutan · July 2018 – December 2021

Worked remotely from Dhaka for the Bhutan team. Hotels were my everyday clients, and I stayed close to them, from management down to the staff using the system every day.

Hotels were my everyday clients here, and I stayed close to them, from the management level down to the staff using the system every day.

• Worked directly with hotel management and operational staff to implement FLEX PMS: setup, testing, training, and running the system alongside them.
• Gave clients ongoing technical support, and made sure issues were followed through until the hotel team was comfortable again.
• Built and maintained WordPress and WooCommerce e-commerce and booking websites.
• Wrote custom plugin extensions and integrated third-party booking APIs, custom forms and payment gateways.
• Kept managed client websites at 99.9% uptime through routine maintenance and security audits.

Tools: WordPress, Git, Redis, Cloudflare, ClickUp, Trello, Asana, Google Workspace, Excel

SoftNet · Uttara, Dhaka · February 2013 – July 2018

Five years of growing from website builder to someone who could also implement and support hotel software.

• Started on hotel management software (PMS) in direct contact with clients: implementation, testing, training and support for their management and floor staff.
• Handled support personally and earned the hotels’ trust by being the person they could call, and who followed up.
• Built responsive websites with PHP, JavaScript, HTML5, CSS3 and jQuery, and WordPress/WooCommerce sites using Elementor.
• Fixed client database and security problems and tuned sites for speed, security and scalability.

Tools: WordPress, Git, Redis, Cloudflare, ClickUp, Trello, Asana, Google Workspace, Excel

System Automation Services (SAS) · Uttara, Dhaka · November 2011 – January 2013

My first job in the industry.

• Built, debugged and maintained web applications and internal server utilities.
• Worked alongside the UX/UI and QA teams to ship quality releases.

Tools: WordPress, Git, Redis, Cloudflare, ClickUp, Trello, Asana, Google Workspace, Excel